Repairs to the reported damage have been complete and services have been verified as functional. We apologize for any inconveniences this situation may have caused. If you are continuing to experience issues, please reach out to tech support at 1-844-386-8744.
Posted May 21, 2025 - 03:32 MDT
Update
DMEA/Elevate crews continue working steadily towards the completion of repairs and the full restoration of services. We thank you for your continued patience.
Posted May 21, 2025 - 01:02 MDT
Update
DMEA/Elevate crews continue working steadily towards the completion of repairs and the full restoration of services. We thank you for your continued patience.
Posted May 20, 2025 - 22:57 MDT
Update
DMEA/Elevate crews continue working steadily towards the completion of repairs and the full restoration of services. We thank you for your continued patience.
Posted May 20, 2025 - 21:12 MDT
Update
DMEA/Elevate crews are working diligently to restore services in the area affected by the current outage. Unfortunately, a pole was damaged earlier in the day, which took out both power and fiber cables/equipment. DMEA line crews worked tirelessly to restore power and a safe working environment to be able to continue work on fiber repair efforts. Crews will be performing repairs through the night until services are completely restored. We apologize for any inconveniences this may have incurred and will have services back online as soon as possible. Thank you again for your patience.
Posted May 20, 2025 - 18:54 MDT
Update
DMEA/Elevate field crews are continuing to work on restoring services related to this outage event. Further updates will be posted as they become available. Thank you for your patience.
Posted May 20, 2025 - 16:42 MDT
Identified
DMEA/Elevate field crews have identified the fiber damage. Restoration efforts are underway. Updates regarding this outage will be posted as they become available.
Posted May 20, 2025 - 14:25 MDT
Investigating
The Elevate NOC has been made aware of a large-scale outage in Montrose County. Approximately 500 subscribers are down. Fiber damage is suspected, and field crews are en route to investigate and repair. Updates regarding this outage will be posted here as they become available. Thank you for your patience while we work through this event.
Posted May 20, 2025 - 13:34 MDT
This incident affected: Elevate Internet (Montrose).