Upstream Provider Issues - ElevateIQ App
Update - We've found the issue affecting ElevateIQ services and are working closely with the app developer to get everything back to normal. We apologize for the inconvenience and will keep you updated as we make progress.
May 14, 2025 - 13:50 MDT
Identified - The Elevate NOC has been notified of an upstream software issue that is negatively impacting Elevate app subscribers. We are actively investigating this event and will post updates as they become available. Currently, these app-related issues do not seem to affect the overall service, we will continue to monitor and post updates as they become available.
May 05, 2025 - 14:06 MDT

About This Site

Welcome to Elevate’s service uptime, maintenance, and interruptions pages. We will post information about planned maintenance and service interruptions, as well as service uptime reports. To receive status updates on your Elevate services, click the SUBSCRIBE TO UPDATES button in the top right corner. You can subscribe for email, Slack, and RSS updates.

Uptime over the past 90 days. View historical uptime.
Elevate Phone Operational
90 days ago
99.65 % uptime
Today
Elevate TV Operational
90 days ago
99.65 % uptime
Today
Elevate Internet Operational
90 days ago
99.96 % uptime
Today
Montrose Operational
90 days ago
99.67 % uptime
Today
Delta Operational
90 days ago
100.0 % uptime
Today
Olathe Operational
90 days ago
100.0 % uptime
Today
Cedaredge Operational
90 days ago
100.0 % uptime
Today
Orchard City, Eckert, Austin Operational
90 days ago
100.0 % uptime
Today
Hotchkiss Operational
90 days ago
100.0 % uptime
Today
Paonia Operational
90 days ago
99.97 % uptime
Today
Crawford Operational
90 days ago
100.0 % uptime
Today
Dedicated Internet Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Fiber Migration - Southern Montrose Area May 20, 2025 00:00-04:00 MDT

Elevate Network Operations and Engineering crews will be migrating fiber over to new head-end equipment. This migration effort will impact subscribers near the Southern Montrose Area. Affected subscribers can expect up to 45 minutes of downtime while their respective fiber is being moved.
Posted on Apr 28, 2025 - 09:31 MDT

Planned Fiber Migration - Southern Montrose Area May 27, 2025 00:00-04:00 MDT

Elevate Network Operations and Engineering crews will be migrating fiber over to new head-end equipment. This migration effort will impact subscribers near the Southern Montrose Area. Affected subscribers can expect up to 45 minutes of downtime while their respective fiber is being moved.
Posted on Apr 28, 2025 - 09:32 MDT
May 15, 2025

No incidents reported today.

May 14, 2025

Unresolved incident: Upstream Provider Issues - ElevateIQ App.

May 13, 2025
Planned Fiber Migration - Southern Montrose Area
Completed - The scheduled maintenance has been completed.
May 13, 03:46 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:00 MDT
Scheduled - Elevate Network Operations and Engineering crews will be migrating fiber over to new head-end equipment. This migration effort will impact subscribers near the Southern Montrose Area. Affected subscribers can expect up to 45 minutes of downtime while their respective fiber is being moved.
Apr 28, 09:30 MDT
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025
Fiber Line Damage - Southern Montrose County
Resolved - Per our latest repair crew report, affected services have been restored. The Elevate NOC will continue to monitor this event and impacted subscribers for the time being. Thank you for your patience as we worked towards a resolution and please reach out via our 24-hr. tech support line if you are continuing to experience related service issues.

Elevate Tech Support = 1-844-386-8744
May 5, 17:46 MDT
Update - Repair work on this fiber damage event is ongoing. Thank you for your patience as our crews continue to work towards service restoration. Updates will be posted as they become available.
May 5, 15:05 MDT
Identified - Elevate Outside Plant Crews have located fiber damage and have begun mitigation preparation work. Elevate NOC is awaiting notification from field crews of the estimated time to repair. We will update this status page as updates become available. Thank you for your continued patience as our crews work to restore this outage.
May 5, 12:26 MDT
Investigating - The Elevate NOC has been informed of an outage impacting an area of Southern Montrose County. Updates regarding this outage will be posted here as they become available. Field crews are en route to investigate.
May 5, 10:42 MDT
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025
Planned Fiber Migration - Southern Montrose Area
Completed - The scheduled maintenance has been completed.
May 1, 01:24 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 00:00 MDT
Scheduled - Elevate Network Operations and Engineering crews will be migrating fiber over to new head-end equipment. This migration effort will impact subscribers near the Southern Montrose Area. Affected subscribers can expect up to 45 minutes of downtime while their respective fiber is being moved.
Apr 17, 09:46 MDT
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